Visionfixpc'cs service
Welcome to Visionfix pc's providers of fast, professional PC repairs, support and computer maintenance in Central and greater London and surrounding areas.

Here at Vision we have over twelve years experience in windows PC repair and support for home and business users.
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                                     Terms & Conditions of Business/Cloud Storage

January 2015                                            Vision Pc's Limited

All repairs carry a standard 6 month warranty against defects in workmanship and parts (if used). The warranty does not cover accidental or malicious damage such as drops, spills or other other breakages due to misuse, malicious downloaded programs, damage as a result of Virus/Trojan horse, Corrupt Registry/DLL on any PC/Laptop.

If you wish to return an item to us for a repair under the warranty, then you will need to call us on 07531 30 60 71 to arrange and book in the repair.


Responsibilities
Although we make every effort not to lose any information from your hard disk or other media, please ensure all system data is backed up prior to sending Pc/Laptops with hard drives. Visionfix pc will not be held responsible for any loss of information, program files etc.

Privacy

You can be rest assured that any data stored on your hard disk is safe whilst in our possession. We do not and will not copy any data from your drive at any stage, unless your data is required to be backed up by us to enable us to upgrade your hard drive or similar. Any data backed up by us will be kept for seven days (in case of problems) and then securely destroyed.

Any hard drives that we remove from your PC/Laptop are also securely destroyed.

Collect & Return Service  (Greater London Subject to 19 Collection Fee)  Callout fee may apply in some cases 69.

Please ensure that your laptop/pc is well packaged. Neither us nor the courier will accept liability for damage caused to your laptop/pc whilst in transit due to insufficient packaging All Deposits are non-refundable once a Parcel Ref Given.

Once we receive your laptop you will be emailed to confirm safe receipt. We will then inspect your laptop within 24 hours of receipt and contact you to advise of the repair costs, Unless quoted onsite by our engineer. If you do not wish to go ahead with the repair, then the laptop/pc will be subject to a 70 Labour/Inspection fee. This must be paid before the laptop is released by us. Cancellation If you do not wish to pay this fee, then you must inform us by writing/verbal or email within 14 days , and we will keep your laptop for use as we see fit in lieu of this payment after 30 days from collection . Any data can be recovered from a laptop/pc we keep and posted to you on CD/DVD for a fee of 45, otherwise the data will be securely destroyed. Cloud Storage is hosted on the basis of Fair usage for the users Files Documents and Photo's.  The service is not offered for the upload/download of music/video files. Payment is taken monthly in advance, with invoice posted to your cloud space.  All data uploaded is secure encrypted & cannot be accessed by anyone except the client.

 

Visionfix pc's do not support third party programs or services or licences and will not install these unless a licence is obtained.                                                                                 Your statutory rights remain unaffected

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